King's College Hospital London (2022)

Customer Experience

253 Reviews•Great•4/5
King's College Hospital London (1)

ADVANTAGES>DISADVANTAGES
Advisable Amazing Attentive Competent Efficient Excellent Fast Friendly Helpful Honest Knowledgeable Optimal Perfect Safe Satisfying Professional Clean Full Service
Dangerous Disappointing Dishonest Incompetent Messy Unreliable Untrustworthy Expensive Not Client-oriented

Excellent

73%

Great

0%

Average

0%

Poor

0%

Bad

27%

Description

King’s College Hospital UAE consists of our recently opened Dubai Medical Centres in Marina and Jumeirah, with our newly opened state-of-the-art 100-bed facility at Dubai Hills in Mohammed bin Rashid City. As part of King’s College Hospital (KCH), we are able to offer our patients local access to world-class treatment and leading medical professionals.

Around one third of our clinical staff, including all heads of department, have been recruited from the UK including King’s College Hospital, a trusted British teaching hospital, and its partner hospitals in the UK. The majority of our doctors have been educated and trained in Britain and have many years of experience working in the UK’s National Health Service (NHS).

King’s College Hospital Dubai has been established to provide for the healthcare needs of the whole family and, whether your medical problem is simple or complex, our clinics can deliver the finest levels of healthcare including consultations, diagnostic tests, treatments and recovery support. If required, we can also arrange for you to be referred for additional specialist treatment at our UK centre, King’s College Hospital.

Our priority is patient care, and we offer the same high quality trusted healthcare, modern techniques and evidence-based procedures at our new medical centre in Dubai as we provide at our internationally renowned hospital in the UK. In fact, everything we do is driven by best practice care pathways and our desire to put the health outcomes of our patients before anything else.

The UAE’s strong ties with King’s College Hospital go back to 1979 when the nation’s founder, His Highness Sheikh Zayed bin Sultan Al Nahyan, provided a donation that helped establish the King’s liver research centre which is now among the top three specialist liver centres in the world.

Our doctors are among the most trusted healthcare professionals in the world, with a significant proportion recruited from King’s College Hospital and its partner hospitals. We are in constant contact with our UK colleagues, working closely as part of specialist teams to achieve the highest standards of care. Each patient is carefully assessed so that they can be treated correctly according to their individual needs, avoiding the risks of medications being over-prescribed or patients being treated unnecessarily.

Products and Services
  • 24/7 Emergency Hospital
  • Aviation Medicine
  • Cardiology
  • Dentistry
  • Dermatology
  • Diabetes Clinic
  • ENT
  • Family Medicine
  • Gastroenterology Clinic
  • General Surgery
  • Home Healthcare
  • Nephrology
  • Neurology
  • Orthopaedics
  • Psychiatry
  • Pulmology
  • Radiology
  • Urology
  • Spine Surgery
Gallery

Location

King's College Hospital Dubai, East Exit - Al Marabea' Street - Dubai - United Arab Emirates

Contact Details
  • https://kingscollegehospitaldubai.com/
  • +97145199999
  • [emailprotected]
  • King's College Hospital DubaiDubai Hills, Alkhail RoadMarabea’ East ExitDubaiUnited Arab Emirates
  • Al Quoz
  • Dubai (UAE)
Categories
  • Hospitals
  • Emergency Rooms
Additional Info

Other branches:

Dubai Marina Medical Centre: The Residences at Marina Gate I, Floor 1
Due to the current Covid-19 situation, the clinic timings are: Saturday to Thursday (9am – 6pm), Fridays closed. ([emailprotected] +971 4 581 3222)

Dubai Jumeirah Medical Centre: Al Kharbash Building 2nd Floor, Billqetair Street (37B street), Umm Suqeim 1
Due to the current Covid-19 situation, the clinic timings are: Saturday to Thursday (9am – 6pm), Fridays closed. ([emailprotected] +971 4 378 9555)

Share This Listing
Ad
Write a Review
Latest Reviews
Janell
Philippines
King's College Hospital London (5)

Service is excellent

I gave birth in Kings College Hospital Dubai and the experience was great! The way the pediatric nurses took care of me and my baby was incredible. We stayed for more than a week in the hospital as my baby got jaundiced, and the nurses offered to feed her at night and change her nappy, I was restless. They extended help in every way possible.

After giving birth, I got de quervain’s tenosynovitis, and Mr. Agero was the one to treat me. 5 sessions with him were worth the long drive. My hands got better earlier than expected.

Overall, I highly recommend this hospital!

ADVANTAGES>DISADVANTAGES

Amazing Competent Excellent Friendly Helpful Perfect Safe Satisfying Professional Clean Full Service

12-10-2022

Carien oberman
Austria
King's College Hospital London (6)

Delightful visit to your TMJ specialist dr Gavin Luis

Dr Gavin Luis is an exceptional way of taking the anxiety out of the moment for his patients. His explanation is thorough and simple and nothing was forced on my daughter. Shell left feeling in control and “heard” by her Dr. Thank you Dr Luis foraking this a positive experience for her.

ADVANTAGES>DISADVANTAGES

Advisable Attentive Competent Friendly Honest Knowledgeable

Expensive

15-09-2022

James
Germany
King's College Hospital London (8)

Very Expensive Hospital With Incompetent Staff

I had an extremely bad experience with highly expensive hospital. The staff is incompetent and very rude specially Diabetes and Endocrinology department. They did not perform proper diagnosis and treated me in pathetic way. My disease became more critical after visiting them because treatment was not done in appropriate way. This was told me be by the professors when I visited them in my country. I am very upset with the doctors of Kings College Hospital Dubai.

ADVANTAGES>DISADVANTAGES

Clean

Dangerous Disappointing Dishonest Incompetent Unreliable Untrustworthy Expensive

07-07-2022

Mrs Zia Hosking
South Africa
King's College Hospital London (9)

Dr Paul Macnamara -Knee & Hip Surgeon

I had my Left Knee Replacement surgery this week on Mon 9 May. I had seen Dr Paul a few times prior to surgery where he explained the procedure to me. He is friendly & caring towards his patients and they come 1st. He did an an amazing job in theatre as not only did he do the knee replacement but also straightened my bottom leg (the tibia) which was very skew from my severe osteo arthritis. I now have a straight leg and wonderful knee replacement. Dr Paul Macnamara has an excellent reputation and I highly recommend him.
I require a knee replacement on my other leg as well and will definitely use Dr Paul Macnamara again.
The nursing staff in Ward 7 were excellent, attentive and empathetic . I was very happy with my lovely ward and the food was good too.

ADVANTAGES>DISADVANTAGES

Excellent

13-05-2022

Zohra
United Arab Emirates
King's College Hospital London (10)

Appointment

I called for an appointment last week as my son is suffering from allergies, the milk he was having was H.A and has been renewed. Unfortunately my son started to react on it, we tried another milk, he was still having a lot of allergies. After calling for an appointment to consult a specialist for allergies, the agent told me the doctor was fully booked the whole week till upcoming Saturday. I asked her if we could come earlier as it was quite urgent. She would send an email and revert back to me. At the end of the conversation I explicitly asked her to secure the slot for upcoming Saturday in case it won’t be possible to have an earlier appointment. Well you can guess what happened.. they never reverted back for an earlier appointment and the booking for next Saturday was also not made. It’s not the first time I had this problem with King College, there is clearly internally an issue when it comes to replying to emails they’ve sent to each other.
At the end they came with a ‘solution’ to have the appointment upcoming Monday at 1:30 pm but that’s not possible for me as some people are working! I’m so pissed cause I waited a whole week for no reason, my husband could have brought him earlier. Anyway.. NEVER EVER king college for me. I even had an appointment for another reasons with another doctor, I will cancel it and go to other hospitals.

ADVANTAGES>DISADVANTAGES

Messy Unreliable

16-04-2022

King's College Hospital London (11)Adrian | Verified
United Arab Emirates
King's College Hospital London (12)

Excellent

I have visited this hospital to see a pulmonologists, he was efficient and provides me the excellent treatment for the chest infection, I am satisfied.

ADVANTAGES>DISADVANTAGES

Efficient Full Service

30-01-2022

King's College Hospital London (13)Shadha | Verified
United Kingdom
King's College Hospital London (14)

Good

I had a chest infection and they treated me so effectively that I was able to heal quickly. They are extremely knowledgable and highly recommended.

ADVANTAGES>DISADVANTAGES

Amazing Efficient

30-01-2022

Gunnar Adalberth
Sweden
King's College Hospital London (15)

Aweful customer service

Not responsive to emails / phone calls, does not respond without multiple follow ups. Has happened on multiple occassions.
Very inflexible

ADVANTAGES>DISADVANTAGES

Not Client-oriented

10-11-2021

King's College Hospital London (16)Aspen | Verified
United Arab Emirates
King's College Hospital London (17)

Recommended

Absolutely perfect hospital here, I had a chest infection and they treated so well, I recover soon, highly knowledgeable and totally recommendable.

ADVANTAGES>DISADVANTAGES

Knowledgeable Optimal

31-10-2021

King's College Hospital London (18)Carlos | Verified
United Arab Emirates
King's College Hospital London (19)

Satisfying

I went to this hospital for an ENT checkup and it was such a satisfying experience, the hospital was so clean and well managed and the doctors who provide treatment were totally professional and knowledgeable.

ADVANTAGES>DISADVANTAGES

Knowledgeable Professional

05-10-2021

King's College Hospital London (20)Aslan | Verified
France
King's College Hospital London (21)

Fast queue

As I was on a visit to the UAE, I felt pain in my leg that I even couldn’t walk properly. I decided to go to the emergency at this hospital and It was the best decision ever. I waited for only 10 minutes and then visited the doctor immediately! Satisfied!

ADVANTAGES>DISADVANTAGES

Fast Helpful

15-04-2021

Ad
Reviews
Janell
Philippines
King's College Hospital London (22)

Service is excellent

I gave birth in Kings College Hospital Dubai and the experience was great! The way the pediatric nurses took care of me and my baby was incredible. We stayed for more than a week in the hospital as my baby got jaundiced, and the nurses offered to feed her at night and change her nappy, I was restless. They extended help in every way possible.

After giving birth, I got de quervain’s tenosynovitis, and Mr. Agero was the one to treat me. 5 sessions with him were worth the long drive. My hands got better earlier than expected.

Overall, I highly recommend this hospital!

ADVANTAGES>DISADVANTAGES

Amazing Competent Excellent Friendly Helpful Perfect Safe Satisfying Professional Clean Full Service

12-10-2022

Carien oberman
Austria
King's College Hospital London (23)

Delightful visit to your TMJ specialist dr Gavin Luis

Dr Gavin Luis is an exceptional way of taking the anxiety out of the moment for his patients. His explanation is thorough and simple and nothing was forced on my daughter. Shell left feeling in control and “heard” by her Dr. Thank you Dr Luis foraking this a positive experience for her.

ADVANTAGES>DISADVANTAGES

Advisable Attentive Competent Friendly Honest Knowledgeable

Expensive

15-09-2022

James
Germany
King's College Hospital London (25)

Very Expensive Hospital With Incompetent Staff

I had an extremely bad experience with highly expensive hospital. The staff is incompetent and very rude specially Diabetes and Endocrinology department. They did not perform proper diagnosis and treated me in pathetic way. My disease became more critical after visiting them because treatment was not done in appropriate way. This was told me be by the professors when I visited them in my country. I am very upset with the doctors of Kings College Hospital Dubai.

ADVANTAGES>DISADVANTAGES

Clean

Dangerous Disappointing Dishonest Incompetent Unreliable Untrustworthy Expensive

07-07-2022

Mrs Zia Hosking
South Africa
King's College Hospital London (26)

Dr Paul Macnamara -Knee & Hip Surgeon

I had my Left Knee Replacement surgery this week on Mon 9 May. I had seen Dr Paul a few times prior to surgery where he explained the procedure to me. He is friendly & caring towards his patients and they come 1st. He did an an amazing job in theatre as not only did he do the knee replacement but also straightened my bottom leg (the tibia) which was very skew from my severe osteo arthritis. I now have a straight leg and wonderful knee replacement. Dr Paul Macnamara has an excellent reputation and I highly recommend him.
I require a knee replacement on my other leg as well and will definitely use Dr Paul Macnamara again.
The nursing staff in Ward 7 were excellent, attentive and empathetic . I was very happy with my lovely ward and the food was good too.

ADVANTAGES>DISADVANTAGES

Excellent

13-05-2022

Zohra
United Arab Emirates
King's College Hospital London (27)

Appointment

I called for an appointment last week as my son is suffering from allergies, the milk he was having was H.A and has been renewed. Unfortunately my son started to react on it, we tried another milk, he was still having a lot of allergies. After calling for an appointment to consult a specialist for allergies, the agent told me the doctor was fully booked the whole week till upcoming Saturday. I asked her if we could come earlier as it was quite urgent. She would send an email and revert back to me. At the end of the conversation I explicitly asked her to secure the slot for upcoming Saturday in case it won’t be possible to have an earlier appointment. Well you can guess what happened.. they never reverted back for an earlier appointment and the booking for next Saturday was also not made. It’s not the first time I had this problem with King College, there is clearly internally an issue when it comes to replying to emails they’ve sent to each other.
At the end they came with a ‘solution’ to have the appointment upcoming Monday at 1:30 pm but that’s not possible for me as some people are working! I’m so pissed cause I waited a whole week for no reason, my husband could have brought him earlier. Anyway.. NEVER EVER king college for me. I even had an appointment for another reasons with another doctor, I will cancel it and go to other hospitals.

ADVANTAGES>DISADVANTAGES

Messy Unreliable

16-04-2022

King's College Hospital London (28)Adrian | Verified
United Arab Emirates
King's College Hospital London (29)

Excellent

I have visited this hospital to see a pulmonologists, he was efficient and provides me the excellent treatment for the chest infection, I am satisfied.

ADVANTAGES>DISADVANTAGES

Efficient Full Service

30-01-2022

King's College Hospital London (30)Shadha | Verified
United Kingdom
King's College Hospital London (31)

Good

I had a chest infection and they treated me so effectively that I was able to heal quickly. They are extremely knowledgable and highly recommended.

ADVANTAGES>DISADVANTAGES

Amazing Efficient

30-01-2022

Gunnar Adalberth
Sweden
King's College Hospital London (32)

Aweful customer service

Not responsive to emails / phone calls, does not respond without multiple follow ups. Has happened on multiple occassions.
Very inflexible

ADVANTAGES>DISADVANTAGES

Not Client-oriented

10-11-2021

King's College Hospital London (33)Aspen | Verified
United Arab Emirates
King's College Hospital London (34)

Recommended

Absolutely perfect hospital here, I had a chest infection and they treated so well, I recover soon, highly knowledgeable and totally recommendable.

ADVANTAGES>DISADVANTAGES

Knowledgeable Optimal

31-10-2021

King's College Hospital London (35)Carlos | Verified
United Arab Emirates
King's College Hospital London (36)

Satisfying

I went to this hospital for an ENT checkup and it was such a satisfying experience, the hospital was so clean and well managed and the doctors who provide treatment were totally professional and knowledgeable.

ADVANTAGES>DISADVANTAGES

Knowledgeable Professional

05-10-2021

King's College Hospital London (37)Aslan | Verified
France
King's College Hospital London (38)

Fast queue

As I was on a visit to the UAE, I felt pain in my leg that I even couldn’t walk properly. I decided to go to the emergency at this hospital and It was the best decision ever. I waited for only 10 minutes and then visited the doctor immediately! Satisfied!

ADVANTAGES>DISADVANTAGES

Fast Helpful

15-04-2021

Satisfaction Survey

Please, take a moment to complete this anonymous survey.
1 = Very Unsatisfied | 10 = Very Satisfied

Contact

Top Articles

Latest Posts

Article information

Author: Zonia Mosciski DO

Last Updated: 12/15/2022

Views: 5710

Rating: 4 / 5 (71 voted)

Reviews: 86% of readers found this page helpful

Author information

Name: Zonia Mosciski DO

Birthday: 1996-05-16

Address: Suite 228 919 Deana Ford, Lake Meridithberg, NE 60017-4257

Phone: +2613987384138

Job: Chief Retail Officer

Hobby: Tai chi, Dowsing, Poi, Letterboxing, Watching movies, Video gaming, Singing

Introduction: My name is Zonia Mosciski DO, I am a enchanting, joyous, lovely, successful, hilarious, tender, outstanding person who loves writing and wants to share my knowledge and understanding with you.