28 People Skills You Need for Career Success (2023)

Candidates with good people skills are highly sought after by employers because they’re more likely to work well in a team and be better suited to handle client interactions.

In this article, we provide:

  1. A list of people skills to add to your resume
  2. Tips for improving your people skills
  3. Advice on how to highlight people skills on your resume

What are people skills? (definition)

People skills are a collection of personality traits and social skills that help you interact and communicate with other people effectively.

Similar to interpersonal skills, people skills refer to a variety of different traits that make you a good colleague and team member who contributes to a positive work environment.

Improving and maintaining your people skills is crucial because being able to interact with others (peers, clients, subordinates, managers) is a key part of most jobs.

Even if you have the hard skills (i.e., technical skills acquired through training) necessary to perform well at a role, a lack of soft skills and social know-how may prevent you from advancing your career. In fact, certain jobs like recruiters may prefer resumes that emphasize soft skills.

28 people skills examples

We’ve compiled a long list of people skills examples for you to include in your resume and cover letter:

(Video) Hard Skills vs Soft Skills

1. Communication skills

Communication skills are a vital part of having good people skills. Being a great communicator allows you to accurately convey information, pick up the relevant facts when listening to people, and give presentations to large groups.

Communication skills are so crucial that Inc.com named them the No. 1 soft skill that employees must have. Employees with effective verbal and non-verbal communication skills can explain complex ideas in a simple way and use their body language to get their point across, making them more effective in the workplace.

2. Conflict resolution

Conflict resolution involves acting as a neutral party when two or more people have a dispute. Being able to successfully resolve issues between people is important for many different jobs, especially those in customer service, HR, and management.

Additionally, conflict resolution is closely linked to calmness and levelheadedness. Both are essential to understanding multiple sides of an argument and helping parties reach a mutually-beneficial compromise.

3. Negotiation skills

Being able to negotiate is an essential people skill — whether you’re asking for a raise, seeking a deadline extension on a difficult project, or negotiating a contract with a new client. Because every client is different, you must be able to understand their needs while keeping your company’s interests in mind too.

4. Patience

Working on a team or handling customers on a daily basis?Patience is a skill that will help you manage your stress levels and make workplace interactions run more smoothly.

By taking a step back, evaluating the situation, and empathizing with the other person, you’ll be better equipped to avoid workplace misunderstandings.

5. Trustworthiness

Building trust takes time and effort. But, if you invest energy into establishing trust with people, you’ll notice they become more likely to listen to your opinions and take your ideas seriously.

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Consistently acting with integrity and sincerity will help you become a trustworthy person in the eyes of your colleagues, someone they feel comfortable coming to for advice.

If you’re a manager, trust is especially important. If you’re not able to gain the trust of the people you manage, it’ll affect the performance of the entire team.

6. Empathy

Empathy is the ability to understand a situation from another person’s perspective. Although it’s a skill that comes more naturally to some people than others, it can be practiced.

Try to recognize your own biases. Don’t just listen to what another person has to say, but try to understand why they say it.

At work, empathy will help you relate to your coworkers and clients. It’s a skill that will make you better equipped to handle or even avoid situations that could arise due to miscommunication.

7. Active listening

Being a good listener involves more than just letting others speak without interrupting. Unlike a passive listener, someone with active listening skills gives the speaker their full attention. They pay attention to the points the speaker is making, and respond thoughtfully.

Active listening is an essential skill for the workplace. In a work setting you need to engage with other people’s ideas, whether that’s your boss giving you feedback or a colleague making suggestions for a project.

8. Responsive body language

Body language, if used effectively, is a great tool to both convey a message and build trust. Some studies have shown that body language makes up more than 50% of communication and is more important than the actual words said during a conversation.

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If you’re aware of how your body language is interpreted by others and learn to use it to your advantage, you’ll become a more effective communicator.

20 additional people skills:

  • Self-confidence
  • Collaboration
  • Creative thinking
  • Customer service skills
  • Flexibility
  • Persuasion skills
  • Charisma
  • Mediation
  • Networking skills
  • Conversation skills
  • Social skills
  • Teamwork skills
  • Open-mindedness
  • Humor
  • Team-building skills
  • Honesty
  • Problem solving
  • Patience
  • Politeness
  • Motivational skills

How to develop good people skills

You can develop good people skills naturally by taking part in social situations. Interacting with new people, networking, and getting to know your colleagues are all effective ways of improving your people skills.

There are also many resources available online that can help you hone your people skills:

  • BusinessBalls.com — this site provides many training programs for soft skills, including people skills.
  • DaleCarnegie.com — Dale Carnegie was the author of the influential book How to Win Friends and Influence People, and this website gives you similar tips.

Furthermore, there are resources available if your people skills are affected by health conditions, like social anxiety, which affects one in eight Americans:

  • ScienceOfPeople — this page helps you understand what social anxiety is, as well as how to recognize and treat it.
  • Joyable — this service provides web-based treatment for social anxiety. Web-based treatment has been proven effective and may be cheaper than seeing a therapist in person.

How to list people skills on your resume

To make sure your people skills get noticed by hiring managers, you should highlight them throughout your resume. Here’s how to draw attention to your people skills in different resume sections:

1. Mention your people skills in your resume objective

The information you put in your resume objective is the first thing a hiring manager will learn about you. If you’re applying for a job where customer interaction and teamwork will be a significant part of your day-to-day life, mention at least one of your people skills at the beginning of your resume.

Here’s a good example of people skills highlighted in a resume objective:

28 People Skills You Need for Career Success (1)

(Video) JA Career Success: Soft Skills and Interviewing

2. Include people skills in the professional experience section

The work experience section of a resume is an ideal place to write in detail about the various skills and qualities that make you a good candidate for the position. It’s also an opportunity to prove to employers that you know how important people skills are in the workplace, and that you’re able to use them to benefit the company.

To write a work experience section that highlights your people skills, provide evidence of those skills by including hard numbers. Here’s an example of how to quantify resume accomplishments achieved because of excellent people skills:

28 People Skills You Need for Career Success (2)

3. List people skills in the skills section of your resume

While it’s more impactful to showcase your people skills in the resume objective or work experience section because you can highlight examples of these skills in action., However, if you run out of space or have additional people skills you’d like to highlight, you can include them in the skills section of your resume.

To make this section stand out, choose a resume template that allows you to display your skill level, like this one:

28 People Skills You Need for Career Success (3)

This resume template draws attention to your skills and allows you to rate them based on level of proficiency.


What percentage of job success is based on people skills? ›

Research from Harvard University, the Carnegie Foundation, and Stanford Research Center found that 85% of career success comes from having well-developed soft skills and people skills. Hard skills, including technical skills and knowledge, only make up 15% of career success.

What are the 7 essential soft skills? ›

7 essential soft skills in demand
  • Teamwork. With effective teamwork, teams are more productive, deadlines are met, relationships with your team members are stronger and knowledge is shared. ...
  • Problem solving. ...
  • Communication. ...
  • Adaptability. ...
  • Critical thinking. ...
  • Time management. ...
  • Interpersonal.

What kind of skills is needed in every career? ›

8 job skills you should have
  • Communication.
  • Teamwork.
  • Problem solving.
  • Initiative and enterprise.
  • Planning and organising.
  • Self-management.
  • Learning.
  • Technology.
Jan 9, 2023

What are the 8 essential skills? ›

The eight essential skills are listening, speaking, problem-solving, creativity, staying positive, aiming high, leadership, and teamwork. The skills cover communication, creative problem solving, self-management, and interpersonal skills.

What are the 8 career success Standards? ›

These expectations and competencies are known as Career Success Standards (CSS), and include: Workplace Relationships and Ethics, Interpersonal Skills, Multicultural Awareness, Personal Growth and Development, Information Management, Communications, Independent Living, and Career and Personal Planning.


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